FAQ

Frequently Asked Questions (FAQ)

Find answers to common questions about shopping at ShopCaseCart.com.

1. How will I know if my order is confirmed?

Once you place an order on ShopCaseCart, you’ll receive a confirmation e-mail and a quick verification call from our team. This message will include your order number, payment details, and the estimated delivery date.

2. Can I change my order after placing it?

Order changes are possible only before dispatch. To modify your order, please contact us at support@shopcasecart.comor call +91-7021370149.

Adding items: Once your package is shipped, new items can’t be added. Please place a separate order for additional products.
Removing items: Reach out to our support team to cancel your existing order and place a new one with updated products.

3. How do I track my order status?

After dispatch, you’ll receive an e-mail with your shipment tracking details, including the AWB number and courier name.

You can easily track your order:

  • On the courier company’s official website using the AWB number, or

  • Directly through the “Track My Order” section on our website.

Need help? E-mail support@shopcasecart.com or call +91-7021370149.

4. Are there any delivery or shipping charges?

Shipping costs vary depending on your delivery location, total order weight, and courier partner. The exact delivery charge will appear on your checkout page before payment confirmation.

5. Do you provide Cash on Delivery (COD)?

Yes, Cash on Delivery is available for all orders.

6. What are the ways to place an order on ShopCaseCart?

You can order in three convenient ways:

  • Online: Through our official website — add products to your cart and proceed to checkout.

  • E-mail: Send your order details to support@shopcasecart.com.

  • Phone/WhatsApp: Call or message us at +91-7021370149.

When ordering via e-mail or phone, please include:

  • Full Name

  • Complete Shipping Address with PIN Code

  • E-mail Address

  • Product Name(s) and Quantity

  • Phone Number

7. What is the estimated delivery time?

We dispatch most orders within 1 Business Day after confirmation.
Estimated delivery takes 2–6 business days, depending on your region and how far is your location from our location . Please allow extra time for remote or rural locations and during peak festive seasons.

8. Can I use a different billing and shipping address?

Yes, ShopCaseCart allows you to enter separate billing and shipping addresses during checkout for your convenience.

9. How can I contact ShopCaseCart customer support?

Our customer service team is always happy to help.

  • E-mail: support@shopcasecart.com

  • Phone/WhatsApp: +91-7021370149

  • Support Hours: 11:00 AM – 6:00 PM (Monday to Friday)

10. Can I get priority or express delivery?

Yes, express or priority delivery options are available in select areas. To confirm availability before placing your order, please contact our support team at +91-7021370149.

11. What could cause a shipment delay?

While most orders arrive within 2–6 business days, delays may occur due to:

  • Remote or rural delivery zones

  • Unpredictable weather conditions

  • Heavy order volumes during sales

We monitor all shipments closely and will keep you informed of any unexpected delays.

12. What payment options are available?

ShopCaseCart offers secure and flexible payment methods through:

  • Razorpay

  • Payu India

  • Cash On Delivery 

All transactions are encrypted for complete safety. Choose your preferred payment option during checkout.

13. How do I cancel my order?

You can cancel your order easily using any of the following methods:

  • E-mail: Send “Cancel My Order” to support@shopcasecart.com.

  • Phone: Call our team at +91-7021370149 11:00 AM – 6:00 PM (Monday to Friday).

  • Pre-dispatch Call: Inform our agent during the confirmation call.